How can we help?

    Do you have a question about your Rubiani account, financial goals, contributions or transactions? Send us a message or contact our support team using the details below.

    Contact Rubiani

    Visit Us

    Rubiani Capital Limited
    Trio Complex, next to Garden City
    Nairobi, Kenya

    Business Hours

    Monday–Friday
    8:00 AM–5:00 PM

    Live support: Existing clients can also use the Support Chat available on the Rubiani website and client platform during our business hours.

    Send us a message

    Fields marked “required” must be completed.

    Security warning: For your security, do not include your password, PIN, complete bank or card details, or copies of identification documents in this form.

    Account closure is a controlled process. Certain financial, transaction, identity-verification, security, audit and regulatory records may need to be retained where required by law.

    Frequently Asked Questions

    How do I get started with Rubiani?

    Create an account, complete identity verification and set a financial goal. Account activation remains subject to eligibility, verification and approval.

    How do I set and monitor a financial goal?

    The goal-planning tool helps estimate your target amount, planning period and possible contributions. Once the goal is set, you can monitor its progress from your client account.

    How do I contribute towards my goal?

    Open Funding Instructions in your client account and use the payment reference or account details displayed there.

    Where can I see my transactions and statements?

    Your account activity and statements are available after signing in to your Rubiani client account.

    What should I do if I cannot access my account?

    Use password recovery first. If the problem continues, contact the Rubiani support team using this page.

    How do I request a withdrawal or close a goal?

    Initiate the request from Manage Account. Identity, account and payment verification may be required before the request can be processed.

    How do I close my Rubiani account or request deletion of personal data?

    Use the account closure and personal-data request form. Records that Rubiani is legally or regulatorily required to keep may still be retained.

    Are investment returns guaranteed?

    No. Investment returns are not guaranteed. Calculations, projections and illustrations provided by Rubiani are planning estimates, and actual investment outcomes may differ.